Warranty and Refund

We do not have a refund policy in all cases .

-Shipping Damage

Delivery service is not a service provided by us. The customer chooses the shipping service provider and pays the shipping costs. We help carry out deliveries for shipping companies. If the package is damaged or lost during delivery. The buyer must claim compensation for damages from the shipping carrier. We will assist in making a claim for compensation for damages.

-production damage

If you find any damage or manufacturing fault, you must notify me within 3 days after receiving the parcel. I’ll find a basic solution or send you a replacement part. 
And if this cannot be resolved by you, I will exchange a new one for you and I will pay you for shipping the old item back and the shipping cost for the new one.

-Other damage

Damage from production without notifying within the specified time. Damage caused by use
There will be 1 year free warranty for both replacement parts and labor. But you have to pay the shipping cost yourself.
Accidental damage,Free labor for 1 year, but you have to pay for the cost of Spare parts and shipping costs

-Software is not covered by warranty.

Because the software is free for our customers. We therefore do not guarantee its use. But we are ready to help solve problems for customers in any case. Occasionally, 

if there is an update to the Simulator software from the developer, our interface software may not be able to connect, but we will make improvements to make our interface software usable with Software Simulator regularly.
We will send the software to you via email