Return and Refund Policy
Returns
We have a 7-day return policy for items returned for manufacturing defects only and we cannot solve the problem or replace the product with a new one for you.
Your item must be in the same condition as you received it and in its original packaging.
Before shipping, you must notify us via email at sale.javasimtech@gmail.com.
If your item is accepted, we will send you a confirmation email with instructions on how and where to ship your package. Items returned without a prior return request will not be accepted.
To return an item, please send it to the following address:
JAVA SIMTECH CO., LTD.
29/105 Bangkokbulervard Chaengwattana Bangtalad Pakkret
NONTHABURI
11120
Thailand
+66 95 635 1811
If the item is returned for reasons other than a manufacturing defects only and we cannot solve the problem or replace the product with a new one for you,
We will consider each case individually and can refuse.
If we accept the return, we reserve the right to charge a 20% restocking fee.
Damage and Issues
Please inspect your order immediately upon receipt and contact us immediately if the item is defective or damaged so that we can assess the issue and resolve it.
Damages incurred during the shipping process
you must first file a complaint with the courier that delivered your package and notify us immediately by email.
We will seek compensation from the courier or require them to collect the damaged item and ship you a new one.
We reserve the right not to be responsible for any damages caused by the delivery, we will claim the responsibility from the shipping carrier.
The processing time depends on the actions of the shipping carrier.
If you need additional protection during the delivery process, you can inform us to purchase additional shipping insurance.
manufacturing defects
For manufacturing defects, please notify us within 7 days of receiving the product.
We will accept the returned product and replace it with a new one. If the 7-day warranty period is exceeded, the repair will be covered by the 1-year warranty policy.
See more details about this policy here. https://javasimulator.com/warranty_policy/
Refunds
We will notify you once we have received and reviewed your return and whether the refund has been approved.
If approved, you will receive a refund via your original payment method within 14 business days.
Please note that your bank or credit card company may take some time to process and refund the item.
Taxes, fees, and shipping costs.
Refunds will only include the cost of the product and not customs fees, VAT, shipping charges,Payment fees and other fees.